Frequently Asked Questions

Q: Do I need an appointment?

A: If you are a bride, in need of alterations or shopping for a formal gown an appointment is required. You can use the “Book Appointment” option to book a private 75 minute appointment with one of our stylists who are ready to help you find and purchase the dress of your dreams.

Q: When should I purchase my wedding dress?

A: It’s best to purchase your dress 8-10 months before the date of your wedding. This will allow time for your dress to be delivered (it can take up to 7 months from the date of order for dresses to be delivered) and give time for alterations which can take another 3-4 months. However, there are off the rack options for those brides who want to purchase dresses on the spot. ​

Q: How many people can I bring to my appointment?

A: We have several options; in order to properly serve you. We recommend that no more than 3 people accompany you during the bridal appointment and we do not allow children. This is “YOUR” moment! It is easy to become overwhelmed by too many opinions and distractions. We encourage brides to keep the appointments intimate so that you can really tap into your desires and find the perfect dress for you. We do however have options to accommodate larger parties (up to 8 people). Please see the suite options for more information.

Q: What type of appointments do you offer?

A: Weekday Bridal Appointment- 75 min, no charge
Weekend Bridal Appointment- 90 min, $50 charge
Premier Bridal Appointment – 90 min, $250 charge
Virtual Appointment – 45 minutes, no charge
Formal Dress Appointment – 45 min, $45 charge

Q: What is the Premier experience?

A: Exclusive access and expertise of Samila Boutiques buyer and senior stylist for 90 minutes. Your group will be served a champagne toast. A hand Selected Samila Bridal Gift. A Photobooth to document the experience and have some fun! $250 non-refundable fee goes towards your purchase. There is a limit of 8 guests.

Q: Why do you require a credit card to book an appointment?

A: This is simply on file in case you don’t show or do not call us within the required 24-hour Cancellation policy. In the event you do not give us proper notice you will be subject the $50 cancellation fee.

Q: What is the price range of your bridal gowns?

A: We have 2 categories of bridal gowns. Our ready to wear category is available off the rack and ranges from $499-$1100 with an average of $695. Our made to order category which has a 4-8 month production time ranges in price from $1100-$2500, with an average of $1400. Please indicate your budget when making an appointment so that we can choose dresses that fit your budget.

Q: Are alterations included in the price of the gown?

A: No. Although some designers do offer some custom measurement options for a small fee.

Q: What is the average cost of Alterations?

A: For the bridal category the average cost of alterations is $400-$800. In the evening wear category $150.

Q: What size are the sample gowns in your store?

A: The made to order bridal sample dresses range in size from bridal size 8-16. However, keep in mind that bridal designs are typically about 2 sizes smaller than your regular dress size. For example, if you wear a size 2, you may wear 6 or 8 in bridal designs. In the ready to wear category in both evening gowns and bridal we carry size 0-28 in stock.

Q: Do you offer alterations on bridal gowns and evening gowns?

A: Yes, but only gowns purchased here.

Q: How long does the tailor need?

A: The average turnaround for bridal alterations is 2-3 months. The average turnaround for evening gowns is based on the time of year. Alterations are recommended to start closer to the wear date. You may be subject to a rush fee depending on the turnaround time. If the dress is custom made, this will cut down tremendously on alteration costs. Our tailor meets with you onsite to consult with you.

Q: Do you offer custom-designed/custom-made bridal gowns?

A:  Yes, we work with designers and factories who focus solely on custom made bridal gowns & veils. If you can’t find a dress you are perfectly happy with, please show us your dream designs and we’ll make it happen 🙂

Q: What is your return policy?

A: All sales are final on bridal gowns, special ordered items, accessories and alterations. In the evening wear category, 7 day exchange or store credit as long as the garment has tags attached and subject to manager inspection.

Q: Do you offer layaway?

A: Yes. Evening gowns require 50% down and 2 months to complete payment. Ready to wear bridal: 50% down and 3 months to complete payment.

Q: Why do you have a no photo policy for evening gowns?

A: We do not allow photos of our prom dresses. Many are our designs and we don’t want them copied. Secondly, in order to protect the privacy of all of our customers we avoid pictures in the fitting room area as it is an open fitting room area made for all Females. Many of our customers are minors and it is our absolute commitment to protect them from non-consented photos or videos.

Q: Can we bring Food or Beverage with us?

A: Because we are selling delicate garments and gorgeous very, White gowns. No food or beverage are allowed to be brought in the store. Kindly leave these items in your car or at the assigned station in our boutique.

Q: Do you offer Bridesmaids appointment?

A: No.

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